Privacy Policy

Cork & Craft | Chandler, Arizona

Effective Date: October 31, 2026

Cork & Craft ("we," "our," or "us") values the privacy of our guests, website visitors, and individuals who communicate with our restaurant. This Privacy Policy explains how we may collect, use, disclose, and protect personal information through our website, reservations, online ordering, customer communications, and automated messaging services.

By using our website or communicating with us through our digital services, you acknowledge the practices described in this Privacy Policy.

1. Contact Information

Cork & Craft
4920 S Gilbert Road
Chandler, AZ 85249

Website: https://www.cork-and-craft.com
Email: info@cork-and-craft.com
Phone: (480) 883-3492

For privacy-related questions or requests, please contact us using the information above.

2. Information We Collect

Depending on how you interact with Cork & Craft, we may collect the following information:

Information you provide directly:

Name, email address, and telephone number
Reservation details, including date, time, party size, and seating preferences
Special requests or information voluntarily provided about an occasion
Online ordering details and customer service inquiries
Messages submitted through website forms, email, telephone, or messaging services
Employment application information, when voluntarily submitted
Marketing preferences and email subscription information

Information collected automatically:

When you visit our website, our website platform and service providers may collect technical information such as:

IP address
Device type, browser type, and operating system
Pages visited and general website activity
Cookies and similar technologies
General location information inferred from technical data

We do not ask guests to provide sensitive personal information through general website forms or automated messaging conversations.

3. How We Use Information

We may use collected information to:

Respond to customer inquiries and requests
Process, confirm, or help manage restaurant reservations
Facilitate online orders and customer service
Provide information about menus, hours, events, and restaurant services
Communicate regarding reservations, orders, or other requested services
Improve our website, operations, and customer experience
Send promotional communications where permitted by applicable law
Review employment applications
Protect against fraud, misuse, or security threats
Comply with applicable legal obligations

We use personal information only for legitimate business purposes and as otherwise permitted by applicable law.

4. Google AI Agent and Automated Messaging

Cork & Craft may use Google's AI-powered Business Profile messaging services and other automated communication tools to respond to inquiries and assist guests.

These services may help answer questions about restaurant hours, menus, location, reservations, special events, and other general restaurant information.

Information processed during these interactions may include:

Messages and questions submitted by customers
Contact information made available through the messaging service
Reservation or inquiry details voluntarily provided
Conversation history and information necessary to respond to requests

Automated messages may be processed by Google or other technology providers under their applicable terms and privacy practices.

Certain conversations may be made available to authorized Cork & Craft personnel when human assistance is requested or required.

We may use information received through these services to respond to inquiries, coordinate reservations, provide customer assistance, and follow up on requests.

Important: Please do not submit payment card numbers, Social Security numbers, passwords, or other highly sensitive personal information through automated messaging.

For information about Google's own collection and processing practices, please review the Google Privacy Policy.

5. Reservations and Third-Party Services

Cork & Craft uses third-party services to support certain restaurant operations.

These may include:

Yelp: Restaurant reservations and reservation-related communications
DoorDash, Uber Eats, and Postmates: Online ordering and delivery
Wix: Website hosting, forms, and website functionality
Google: Business Profile, AI-assisted customer messaging, and related services

When customers use these services, information may be collected and processed directly by the applicable provider.

We may receive information reasonably necessary to fulfill a reservation, coordinate an order, respond to an inquiry, or provide customer service.

Each third-party provider may maintain its own privacy policy governing its collection and use of information.

6. Sharing of Personal Information

Cork & Craft may share personal information with service providers when reasonably necessary to operate our business and deliver requested services.

Examples include:

Reservation and online ordering platforms
Website hosting and technology providers
Customer communication and automated messaging providers
Payment processing providers, where applicable
Professional advisers and vendors supporting legitimate business operations
Government authorities when disclosure is legally required

We do not sell customer contact lists to third-party marketers.

We do not authorize service providers to use customer information for unrelated marketing on our behalf without an appropriate legal basis.

Some third-party platforms may independently collect or process information under their own privacy policies.

7. Cookies and Website Analytics

Our Wix website may use cookies and similar technologies to support website functionality, security, performance, and analytics.

Depending on the services enabled, these technologies may help us:

Maintain website functionality
Understand general website traffic and visitor interactions
Improve website performance
Remember certain visitor preferences
Evaluate marketing effectiveness

Visitors may manage cookies through their browser settings and any cookie-preference controls made available on our website.

Disabling certain cookies may affect website functionality.

8. Marketing Communications

Guests may voluntarily provide their contact information to receive news, promotions, event announcements, or other communications from Cork & Craft.

Where required, we obtain appropriate consent before sending promotional messages.

Guests can unsubscribe from promotional emails using the unsubscribe link included in those communications or by contacting us directly.

Providing a phone number or contacting us about a reservation does not automatically constitute consent to receive unrelated promotional text messages.

9. Data Security

We take reasonable administrative and operational measures intended to protect personal information against unauthorized access, misuse, loss, or disclosure.

We also rely on established third-party technology providers that maintain their own security practices.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including managing reservations, responding to inquiries, maintaining appropriate business records, resolving disputes, and complying with legal obligations.

Retention periods may vary depending on the type of information and the services involved.

Third-party service providers, including Google, Yelp, Wix, and delivery platforms, may maintain their own retention schedules.

When information is no longer reasonably needed, we take appropriate steps to delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

11. Your Privacy Choices and Rights

Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of personal information held by Cork & Craft.

You may also request information about how we use or disclose your personal information or withdraw certain previously provided marketing permissions.

To submit a privacy-related request, please contact:

info@cork-and-craft.com

We may need to verify your identity before fulfilling certain requests.

Some information may need to be retained for legitimate business purposes or legal compliance.

For information controlled independently by a third-party service, you may also need to contact that provider directly.

12. Children's Privacy

Our website and digital services are intended for general restaurant customers and are not specifically directed to children under 13.

We do not knowingly solicit personal information directly from children under 13 through our website or automated messaging services.

If we become aware that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to address the situation.

Parents or guardians may contact us regarding privacy concerns.

13. External Links

Our website may contain links to third-party websites, reservation systems, delivery platforms, social media pages, or other services.

Cork & Craft does not control the privacy practices of these independent providers.

We encourage visitors to review their respective privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website functionality, technology providers, or applicable laws.

Any revised policy will be posted on this page with an updated effective date.

We encourage visitors to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, how Cork & Craft handles personal information, or wish to submit a privacy-related request, please contact: